Frequently Asked Questions
Returns, Refunds & Replacements
What items are eligible for return or replacement?
You may return most items purchased from Albasir’s website within the specified return window, except those clearly marked as non‑returnable on the product page and/or our Returns policy. Items damaged, defective, missing parts, or mismatched to their description are eligible.
What are the return guidelines?
- Ensure the return address is eligible.
- If pickup service is unavailable, we will provide a self‑return option.
- Once we receive and verify the return item, refunds will be issued following our Refund Policy. For cash on delivery orders, refunds may be processed via NEFT or Wallet balance.
Can I get a replacement instead of a refund?
Yes. If you receive a damaged or incorrect item, and an identical replacement is available, it will be provided at no extra cost.
When will I receive my refund?
| Payment Method | Refund Timeline |
|---|---|
| Albasir Payment Option | ~2 business days |
| Credit/Debit Card / Net‑Banking / UPI | 2–14 business days |
| Pay on Delivery (via Paper Cheque) | 8–10 business days |
Ordering & Account
Do I need an account to shop?
You can check out as a guest, but creating an account allows you to track your orders, save favorites, and receive special offers.
How can I change or cancel an order?
Orders can only be modified or canceled before they are shipped. Please contact our Customer Care promptly for assistance.
Is my personal information secure?
Yes! We use SSL encryption, securely store personal data, and follow all PCI compliance standards.
Shipping & Delivery
What are the available shipping options?
We offer nationwide delivery across India and international shipping to select locations, handled through trusted logistics partners like DTDC, FedEx, Delhivery, Bluedart, XpressBess and more
How long will delivery take?
Delivery timelines vary:- *Within India: Typically 3–7 business days
*International: Approximately 7–33 business days, depending on destination and customs
How can I track my order?
You’ll receive tracking details via email/SMS once your order ships. Alternatively, you can go to our Track Order Page from the menu.
Company & Product Information
Who are Albasir Industries?
Founded on a legacy dating back to the 1920s in Kashmir, Albasir Industries is renowned for crafting premium Kashmiri art products—such as shawls, carpets, handicrafts, sarees, fashion accessories, and gourmet foods—sourced directly from artisans. With offices across India, Canada, the UAE, and the US, we serve global customers inspired by centuries‑old tradition
What is your manufacturing ethos?
Our mission is to preserve and promote Kashmiri artistry through sustainable practices: working directly with master artisans, offering micro‑loans, and ensuring fair trade standards. Our products undergo strict quality control and are certified by bodies like the All‑India Handicrafts Board
Gift & Bulk Orders
Do you offer gift packaging or gift messages?
Yes! We offer gift wrapping and can omit price details upon request—ideal for surprise deliveries.
Do you offer bulk or wholesale discounts?
Yes. Businesses, corporate orders, and bulk buyers may receive volume-based discounts. Please contact our bulk order desk for details.
Other Common Questions
Do you have physical store locations?
Yes. We have stores and corporate offices in multiple locations including Mohali, Chandigarh, Jalandhar, Kashmir, Mumbai, New Delhi, Dubai (UAE), Toronto (Canada), and San Rafael (USA). Address details available on the Contact page.
How do I become a dealer or membership partner?
We welcome motivated entrepreneurs, SME owners, and individuals passionate about art and culture. Our membership program includes product support, efficient supply chains, and pricing benefits. To apply, please submit your application on Be a Member / Dealer page
Where are your offices located?
We’re present in multiple locations including Mohali (corporate HQ), Chandigarh, Jalandhar, Kashmir (Srinagar), Mumbai, New Delhi, UAE (Dubai), Canada (North York), and the US (San Rafael, CA). Please visit our “Contact Us” page for full addresses and phone numbers.
Promotions & Discounts
Do you offer discount codes or promotions?
Yes—we periodically offer discounts, seasonal promotions, or coupon codes. Look for them in product pages, site banners, or promotional emails.
How do I apply a promo code?
You can enter your code during checkout in the “Have a promo code?” field. The discount will be applied before payment.
Are there any loyalty points or store credits?
We offer a Membership/Dealer program featuring special pricing, early access to new collections, and loyalty pricing based on purchase volume.
Can I use more than one promo code per order?
Only one promo code can be applied at checkout. If multiple offers apply, we’ll apply the most beneficial automatically.
Contact & Support Information
How can I reach customer support?
For general help, you can:- *Call: +91 73800 62888 (Mon–Sat, 9 AM–7 PM IST)
Where are your offices located?
We’re present in multiple locations including Mohali (corporate HQ), Chandigarh, Jalandhar, Kashmir (Srinagar), Mumbai, New Delhi, UAE (Dubai), Canada (North York), and the US (San Rafael, CA). Please visit our “Contact Us” page for full addresses and phone numbers.
